SME Manage Services (Azure)
Responsibilities
Manages overall personnel, performance, daily operations and discipline of self.
• Drive specific improvement projects as required by Management Team from time to time.
• Be accountable and responsible for actions taken by self and Team.
• Take ownership of tasks assigned.
• Providing training to new and existing team members whenever required
• Handling escalations, complains, doing RCA and sharing detailed reports with Management
and clients.
• Auditing cases, sharing feedback, and coaching the team as required.
• Preparing and Managing KBs.
• Working with management towards regular process improvement.
• Handling typical issues as per the requirement whenever required.
• The candidate will have an added advantage if have exposure with architecting, designing
and implementing solutions using different services & solutions under Azure cloud
offerings.
• Help Tier 1 & Tier 2 resources to address the issues on Azure related to various Services
available on Azure platform.
• Will be responsible for updating, sharing daily, weekly & monthly tickets tracker & analysis.
• Defining key management routines and governance strategy to ensure effective business
process execution.
• Should have technical bent of mind to use available tools and platforms to diagnose and
troubleshoot reported issues for various services.
• Responsible for handling individual projects related to new implementations,
improvisations, or migrations from multiple source platforms
Required Skill Set
+5 years of Experience providing Helpdesk and Manage Service in Microsoft Cloud and On premises environment.
• Excellent verbal & written Communication skills
• Should have excellent customer handling & listening skills
• Strong analytical skills
• Strong problem-solving skills
• Quick decision maker and fast learner
• Experience in handling multiple tasks
• Very organized and team player
• Result Oriented & able to deliver within timelines
• Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift